New FTC Laws for Robo Calls, IVR and Auto Dialers

Voice broadcasting company, Kelly Media Group said the new FTC measures will make outbound dialing more like email because people who receive the calls must ‘opt in’ to allow you to call them.   The FTC made significant changes in the laws for robo calls, voice broadcasting, IVR, auto dialers, press 1 campaigns and pre-recorded messages. 

Kelly Media Group said the new FTC measures will make outbound dialing more like email because people who receive the calls must ‘opt in’ to allow you to call them.  The FTC issued a new mandate, effective September 1, 2009 which may affect the way voice broadcasting is used in marketing and advertising campaigns in the United States. Until recently, FTC rules on calling people have only prohibited that businesses cannot do voice broadcasting or outbound dialing to people who are on the Do Not Call list.  Read the complete article online at FTC Changes Law for Robo Calls, Voice Broadcasting and IVR

Kelly Media Group Announces Outbound Dialing Promotion

Kelly Media Group announced a new promotion that offered Free outbound dialing with all direct mail marketing campaigns that included at least $20,000 mail pieces.  KMG offers the experience with IVR and the voice broadcasting technology that you need to increase lead generation and sales. Unlike most traditional lead brokers, Kelly Media Group provides telemarketing and outbound dialing solutions services under one roof.  Many businesses will benefit from combining direct mail advertising with outbound dialing.

Call 877-788-8463 for a free Telemarketing and Outbound Dialing Consultation!

Siemens Enterprise Communications Expands Outbound Dialing

Siemens Enterprise Communications Group today announced the addition of two new customer interaction applications to its OpenScape(R) Contact Center Portfolio. OpenScape Contact Center Campaign Director (OSCC Campaign Director) applications offer best-in-class capabilities for contact center optimization, outbound predictive dialing, interactive voice response and campaign and list management. Integrated from the former SER Solutions, now part of Siemens, these applications are designed to help organizations to lower operational costs and improve contact center efficiency by making agents more productive, as well as improving customer service.

OSCC Unity and OSCC Campaign Director also offer a central administration portal that can be individually tailored to a manager’s needs, with features including remote monitoring and integrated call recording. The portal provides real-time cumulative and historical reporting that can be accessed with just a mouse click and changes that are as easy as ‘drag and drop’. Not only does this require no intervention from IT, it leaves managers free to focus on agent development and other tasks. Both solutions also allow for multi-site integration for easier call routing between locations and multi-level routing, including skills-based, ownership and team options, to help ensure the right agent handles each call. This can lead to reduced call duration, greater responsiveness and increased customer satisfaction.

OpenScape Contact Center Unity OSCC Unity is a stand-alone, all-in-one application uniquely designed for campaign-driven market segments such as collections, healthcare and insurance claims processing, financial institution application processing and loan processing.